Terms of Service

These terms govern your use of PitchOS at app.pitchos.in (the “service”), operated by Shubham Raj, an individual based in India (“we”, “us”). By signing in you agree to these terms and to our Privacy Policy. If you use PitchOS for a company, you confirm you are allowed to do so on its behalf.

1. What PitchOS is

PitchOS is a training tool: sales reps practise cold calls with an AI customer, get an AI score and tips, follow a practice course and compare progress on company leaderboards. The service is currently a free pilot and is offered without charge.

2. Accounts and access

• Sign-in is with Google only, and only for emails a company admin has added. Keep your Google account secure; activity under your account is your responsibility.
• Company admins decide who has access, can remove access at any time, and are responsible for the people they invite and for the material they upload.
• You must be at least 18 and using PitchOS for work training.

3. AI scores are guidance only

Scores, tips, transcripts and narration are produced automatically by AI and can be wrong. They are coaching aids, not a professional, employment or performance assessment. Companies should not make hiring, firing, pay or disciplinary decisions based only on PitchOS results.

4. Acceptable use

You agree not to:

• enter or upload real customer data, personal data of others, or confidential business information during the free pilot (the free AI tier may let Google use submitted content; see the Privacy Policy);
• upload material you don't have the right to use, or anything unlawful, abusive, hateful or sexually explicit;
• harass teammates, or post abusive, spam or copied feedback;
• manipulate scores, leaderboards or challenges (for example by scripted calls, tampering with requests, or sharing accounts);
• try to access other companies' data, bypass security or rate limits, or overload the service;
• copy, resell, reverse engineer or build a competing product from the service, except where the law allows.

We may remove content, reset leaderboard results or suspend access that breaks these rules. Report harmful feedback with the Report button on it, or email [email protected] (we acknowledge within 24 hours).

5. Your content

You and your company keep ownership of what you upload or create (material, call recordings, transcripts, feedback). You give us permission to store, process and display it only to run PitchOS for you and your company, including sending it to our AI and hosting providers as described in the Privacy Policy. PitchOS's software, design and branding belong to Shubham Raj.

6. Free service, limits and changes

PitchOS runs on free tiers of third-party services, so there are daily limits (for example on calls, scoring and audio narration) and features may be briefly unavailable. We may change, pause or stop features, and will try to give notice of significant changes. There are no fees now; if we ever introduce paid plans, we will ask before charging anything. See the Refund Policy.

7. No warranty

The service is provided “as is” and “as available”, without warranties of any kind, including that it will be uninterrupted, error-free or that AI output will be accurate, to the extent the law allows.

8. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses (such as lost sales, profits or data), and our total liability for any claim relating to the service is limited to ₹1,000 or the amount you paid us in the 12 months before the claim, whichever is higher. Nothing in these terms limits liability that cannot be limited by law.

9. Ending use

You can stop using PitchOS at any time. Your admin, or we, may end your access if these terms are broken or the pilot ends. On request, we will delete your data as described in the Privacy Policy.

10. Changes to these terms

We may update these terms and will change the date above. For significant changes, we will ask you to agree again when you next sign in.

11. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue informally. Otherwise, the courts at Ranchi, Jharkhand have exclusive jurisdiction.

12. Contact

Shubham Raj, [email protected].