Privacy Policy

PitchOS is a cold-call practice app for sales teams. It is operated by Shubham Raj, an individual based in India (“we”, “us”). This policy explains what personal data we collect, why, who processes it, how long we keep it, and your rights, including under India's Digital Personal Data Protection Act, 2023.

PitchOS is invite-only: a company administrator adds your Google email before you can sign in. Your company decides to use PitchOS; we process your data to provide the service to you and your company.

1. What we collect

• Your Google account basics: name, email address and profile photo, received when you choose “Sign in with Google”. We never receive your Google password.
• Your role: your company, and whether you are an admin or a rep.
• Practice calls: the audio of your practice calls with the AI customer (your voice and the AI's), the text transcript, the call's length, the AI score, tips, the quoted lines used as evidence, and your course progress.
• Learning and team activity: resources you complete (including the takeaways you write), feedback and replies you post on teammates' calls, reports you file, badges and streaks.
• Material admins upload: company product details, prices, objections and learning documents (PDF, Word, text) and their audio narration.
• Your consent record: which version of these terms you agreed to, and when.
• Technical data: sign-in session cookies (needed to keep you signed in; see the Cookie Policy), and standard server logs from our hosting providers (such as IP address, browser type and time of request) used for security and troubleshooting.

We collect only what PitchOS needs. We don't ask for your phone number, address, date of birth, payment details or contacts; we don't read your Google Drive, Gmail or calendar (sign-in asks Google only for your basic profile); and we run no analytics, advertising or tracking tools.

Your microphone is used only while you are in a practice call you started. Live calls are never streamed to other people.

2. Why we use it (and on what basis)

We process your data on the basis of the consent you give when you first sign in, and for the legitimate uses the law allows (such as security and keeping records the law requires).

• To let you sign in and to keep access limited to people your company approved.
• To run practice calls, score them, give tips, track course progress, badges and streaks.
• To show leaderboards and team learning to people in your company (see section 4).
• To let you replay your own calls, and to let admins review their team's practice.
• To keep the service secure, fix problems and prevent misuse (for example, leaderboard cheating or spam).

3. AI processing and Google's free tier: please read

PitchOS uses Google's Gemini AI to play the AI customer during live calls, transcribe calls, score them, read uploaded documents and narrate learning material. Your call audio and text are sent to Google to do this.

During this pilot, PitchOS uses Google's free Gemini tier. Under Google's terms for the free tier, Google may use content sent to it to improve its products, and human reviewers may read it. For this reason we ask companies to practise with fictional products and not to upload confidential business information, and you should not share personal or confidential information (yours or anyone else's) during practice calls. We will update this policy before moving to a paid tier where this does not apply.

4. Who can see your data inside your company

• Everyone in your company can see your name, photo, leaderboard rank, points, scores summary, badges and streak.
• Admins of your company can see all your practice calls, recordings (while kept), transcripts, scores and learning completions, and can moderate team feedback.
• In a team challenge, teammates on the challenge roster can replay your finished practice calls made during the challenge (recording while kept, and transcript) and comment on them. This is shown clearly in the app.
• People in other companies cannot see any of your data.

5. Service providers (processors)

• Supabase: database, sign-in and private file storage (data stored in Singapore).
• Vercel: website and server hosting (servers in Singapore; content delivered from a global network).
• Cloudflare: domain name and network routing for pitchos.in.
• Google: “Sign in with Google” and the Gemini AI (see section 3).

These providers process data on our behalf to run PitchOS. Some processing happens outside India (for example in Singapore and the United States). We do not sell or rent personal data and do not share it with advertisers.

6. How long we keep it

• Call recordings (audio): deleted automatically after 7 days.
• Transcripts, scores, tips, progress, badges, completions and feedback: kept while your company uses PitchOS, so your history and leaderboard stay correct, unless deletion is requested (section 7).
• If your admin removes you from the company's list, you lose access immediately; your past practice records stay with your company unless deletion is requested.
• Server logs: kept for a short period by our hosting providers under their own policies.

7. Your rights

Do it yourself, any time: open the profile menu → Your data & privacy to see what we hold, download all of it (JSON), or permanently delete your account and data. Withdrawing consent is as easy as giving it.

You can also ask us to:

• tell you what personal data we hold about you and how it is used;
• correct inaccurate data (your displayed name comes from Google and can also be changed there);
• delete your data (subject to anything we must keep by law); deleting removes you from leaderboards and challenges, and your rank history goes with it;
• withdraw consent and stop using PitchOS, which you can do at any time by signing out and asking your admin or us to remove you;
• nominate another person to exercise these rights on your behalf if you are unable to.

Email [email protected] from the address you sign in with. We aim to respond within 30 days. If your access was removed, you can still email us to get or delete your data. If your request concerns data your company controls (for example, its uploaded material), we may involve your company's admin.

8. Grievances

For complaints about your data or about content posted on PitchOS (for example, abusive team feedback), contact our Grievance Officer: Shubham Raj, [email protected]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

9. Security

We use Google sign-in only, an admin-controlled allow-list, encrypted connections (HTTPS), database-level rules that keep each company's data separate, private storage with short-lived links for recordings and files, and access limited to what each role needs. No system is perfectly secure; tell us at once if you suspect a problem. If a breach affects your personal data, we will tell you and the Data Protection Board of India as the law requires.

10. Children

PitchOS is for working professionals and is not intended for anyone under 18. We do not knowingly process children's data.

11. Changes

We will update this page when our practices change (for example, when moving off the free AI tier) and change the date above. For significant changes we will tell users in the app. See also our Terms of Service.